Refund & Return Policy

Refund & Return Policy

Last updated: {add date}

Thank you for shopping with us! We want you to love your purchase, but if something isn’t right, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, unworn, and in the same condition as received.

  • Items must be returned in their original packaging with all tags intact.

  • Returns must be initiated within 7 days of delivery.

  • Certain items such as beauty products, innerwear, custom items, and sale items are non-returnable.

2. Refunds

Once we receive and inspect your return:

  • We will notify you via email about the approval or rejection of the refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping charges (if any) are non-refundable.

3. Exchanges

We offer exchanges for:

  • Wrong size

  • Defective or damaged items

  • Wrong product received

To be eligible, the exchange request must be made within 48 hours of delivery.

4. Order Cancellation

You may cancel your order:

  • Within 12 hours of placing it, or

  • Before the order is shipped

Once shipped, cancellation is no longer possible.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24 hours of delivery

  • Share photos or videos of the issue

  • We will arrange a replacement or refund at no extra cost

6. Non-Returnable Items

The following items cannot be returned:

  • Items purchased during sale/clearance

  • Personalized or custom-made products

  • Beauty/personal care products

  • Gift cards

7. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable courier service.

8. Contact Us

For any questions regarding returns or refunds, reach out to us at:
📧 {your email}
📞 {your contact number}